How much value to insure for?
Insure items for replacement cost. You are unlikely to get more insurance compensation for the item than its current retail value, so do not try to insure items over their regular retail cost and pay additional fees.
Have a data gathering process for insurance claims.
As soon as your customer notifies you of a package that never arrived or of a box that was damaged in transit, make sure you have a process for collecting documentation and evidence of your loss. Your customer service team should know exactly what they are required to collect from the customer so you can process the claim.
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